Sunday, May 14, 2023

Enhancing the Vande Bharat Express Experience: Constructive Feedback from a Loving Citizen

 Offering constructive feedback to help our country progress further is very essential. In this blog, I would like to share my experiences aboard the Vande Bharat Express, highlighting both its positive aspects and areas where improvements can be made, all with the intention of enhancing the overall travel experience.



 

I must commend the management of the Vande Bharat Express for ensuring that the cabins and restrooms are maintained in a clean manner. One Mr. Ravinder Kumar particularly was very active and attentive in his duty.

I couldn't help but notice that some attendants had a noticeable odour of sweat or unwashed uniforms. It is important to emphasize the significance of personal grooming for all staff members, just like the meticulous grooming standards upheld by air crew members. By addressing this aspect, the overall ambiance of the train can be significantly improved, ensuring a more pleasant experience for passengers.
 
During our journey, we were served a vegetarian meal, which is commendable given the diverse dietary preferences in our country. While the food was satisfactory overall, I did encounter a slight disappointment when it came to the quality of the idlis provided. Out of the three idlis served, only one was moist and flavorful, while the others were dry. Consistency in food quality is crucial, as it contributes to a delightful gastronomic experience. I encourage the authorities to pay attention to such details, ensuring that passengers enjoy a consistently satisfying meal. The analysis was kept away with apple juice and kesari bath for a few moments in our mind.




One aspect of the Vande Bharat Express that stood out positively was the diverse range of coffee and tea mixes available. Personally, I found the cardamom-flavored pre-mix to be my favorite. It is delightful to witness such attention to detail in beverage options. By continuing to offer a variety of high-quality beverage choices, the train can further elevate the experience for passengers.

A notable consideration in creating a truly memorable experience is the attention to the sensory aspect of smell and a pleasant ambiance. By addressing this issue through training, grooming standards, and possibly providing amenities for the staff, the Vande Bharat Express can ensure a more enjoyable journey for passengers, appealing to all their senses.

Additionally, providing better meal options between Bangalore and Chennai on the Vande bharat rail is recommended. A mere Samosa and drink will not suffice.


The Vande Bharat Express is a commendable initiative that offers a comfortable and efficient mode of travel between Chennai and Mysore with a good stop over at Bangalore. By addressing the suggestions put forth in this feedback, making it even more memorable is the aim of this write up. Let us work together to make India better, one step at a time.

(Note: The above feedback is provided in a constructive manner, with the intention of offering suggestions for improvement rather than criticizing or ridiculing. It aims to contribute positively towards enhancing the travel experience on the Vande Bharat Express.)












Friday, May 12, 2023

CMRL (Chennai Metro Rail) and Being a Good Samaritan

In the bustling city of Chennai, the Chennai Metro Rail (CMRL) stands as a lifeline, ferrying thousands of passengers daily with efficiency and convenience. However, it is the small acts of kindness and compassion that truly define the spirit of a good Samaritan. In this blog post, I would like to share a heartwarming incident that unfolded within the realm of CMRL, showcasing the power of empathy and assistance.


 

On a regular day, as I boarded the CMRL train, little did I know that I was about to witness a scene that would leave a lasting impact. Already inside the train, I noticed a young girl, around eight years old, named Ms. E, crying inconsolably. Her distress was palpable, and my heart went out to her as I wondered what could have caused such anguish. Though initially I expected a relative to come running for her from the adjacent cabin.

Recognizing the need for immediate assistance, I decided to take action. As the train reached Little Mount station, I approached the friendly CMRL employees, Ms. Ramya and Mr. V, who were known for their helpful nature. Without hesitation, I explained the situation, conveying the urgency to reunite Ms. E with her relatives who were left behind at Saidapet station.

Ms. Ramya and Mr. V demonstrated exemplary dedication to their roles. They promptly contacted their counterparts at Saidapet station, providing them with the crucial information about Ms. E's presence at Little Mount station. Understanding the gravity of the situation, they ensured that every effort was made to reunite the young girl with her family.

As time passed, the anticipation built, and finally, Ms. E's aunt, Ms. S, arrived at Little Mount station on the next train. The moment Ms. E caught sight of her aunt, her tears flowed once again. She was scared of being scolded for the predicament she found herself in, fearing the consequences of her actions.

 


Ms. E's emotional response spoke volumes about the lessons she had learned. Her aunt revealed that Ms. E and her elder sister had mistakenly boarded the train without their guardian. When her aunt called them to get off. Ms. E's reflexes failed her, leaving her separated from her family.

It was the empathy and support shown by the CMRL employees, as well as the comforting presence of fellow passengers, that provided a sense of reassurance and understanding to the young girl..

Let us cherish and foster a community that prioritizes empathy, kindness, and understanding, ensuring that every individual feels safe and supported, even in moments of vulnerability. CMRL, as a symbol of connectivity, not only transports us physically but also provides an opportunity to connect with our fellow human beings on a deeper, more meaningful level.

May this heartwarming incident inspire us all to be compassionate, lending a helping hand to those in need, and contributing to the creation of a more caring society. Have a wonderful day :-)

Wednesday, May 10, 2023

Kilpauk - The Institute of mental health and the in house prisoners block


We had the privilege of visiting the Mental Health Institute located in Kilpauk. The purpose of the visit was to gain insights into the institute's efforts in assisting patients with mental illnesses and mental retardation. Mr. Mohan, a dedicated social worker, accompanied me during the visit and provided valuable guidance and assistance.

Interaction with Patients: During the visit, we had the opportunity to interact with several patients suffering from mental illnesses and mental retardation. Mr. Mohan facilitated these interactions, ensuring a safe and respectful environment. The experience allowed me to witness firsthand the challenges faced by individuals living with such conditions.

Bakery Employing Recovered Patients: One of the highlights of the visit was a tour of the bakery facility operated within the institute. It was heartening to see that some of the recovered patients were employed in the bakery, actively participating in the production and sale of baked goods. This initiative not only provided them with a sense of purpose and empowerment but also helped in their rehabilitation and reintegration into society.

Employment as Campus Security: In addition to the bakery, it was inspiring to learn that some of the patients had been employed as campus security personnel within the institute. This opportunity allowed them to contribute to the overall safety and well-being of the institute while gaining valuable skills and a sense of responsibility. It was evident that these individuals were entrusted with important responsibilities, further enhancing their self-esteem and confidence.

Prison Block: Within the institute, there was a designated prison block that housed individuals who were accused or convicted of crimes and had received life sentences. Interestingly, this section accommodated a mixture of patients with both mental illnesses and mental retardation, demonstrating the complexity of the cases being handled.

Patient Profiles: During the visit, I came across three notable individuals in the prison block:

  1. G, who had been given a life sentence, was found guilty of murder. It was clear that he was dealing with a mental illness schizophrenia, alongside his criminal history. Despite his circumstances, he was receiving necessary care and support within the institute.

  2. P :Case Dropped due to Mental Retardation: P, a patient with mental retardation, had his case dropped due to his condition. During our conversation, he displayed childlike innocence and expressed his love for food by asking if I had any idlis. He even humorously mentioned that he had eaten ten idlis, highlighting his simple and straightforward nature.

  3. D- Inmate with Bipolar Disorder: Dsouza, an inmate with bipolar disorder, had also received a life sentence. His condition required specialized care, and it was evident that the institute was providing him with the necessary treatment and support. His presence underscored the institute's commitment to catering to a diverse range of mental health conditions. Since the defence did not include his condition as that of a bipolar patient in the first place, he has been convicted with a life sentence.

The visit to the Mental Health Institute at Kilpauk was an enlightening and thought-provoking experience. Mr. Mohan's assistance in facilitating interactions with patients allowed me to gain a deeper understanding of the challenges faced by individuals with mental illnesses and mental retardation. The institute's initiatives, such as the bakery employment program and campus security opportunities, highlighted their dedication to rehabilitation and empowerment.

It was also intriguing to observe the coexistence of accused and convicted individuals with mental health conditions within the prison block. The profiles of Ganesan, Pandiya, and Dsouza served as reminders of the complex and multifaceted nature of mental health issues.

Overall, the visit to the Mental Health Institute at Kilpauk shed light on the institute's commendable efforts in providing holistic care, support, and rehabilitation to individuals with mental illnesses and mental retardation. The presence of Mr. Mohan, a dedicated social worker, further exemplified the institute's commitment to the well-being of its patients.

The bakery employment program and the employment of patients as campus security personnel demonstrated the institute's focus on fostering independence, skills development, and social integration. These initiatives not only offered opportunities for patients to rebuild their lives but also contributed to reducing the stigma surrounding mental health conditions by showcasing the capabilities and potential of individuals with mental illnesses and mental retardation.

The coexistence of accused and convicted individuals within the prison block highlighted the challenges faced in addressing the intersection of mental health and criminal justice. The institute's provision of specialized care for inmates with mental health conditions, such as G and D emphasized the importance of tailored interventions and comprehensive treatment plans for such complex cases.

The visit left a lasting impression of the Mental Health Institute at Kilpauk as a compassionate and dedicated institution striving to provide quality care and support to individuals facing mental health challenges. The institute's commitment to rehabilitation, empowerment, and societal reintegration is an inspiration, and their efforts play a vital role in fostering a more inclusive and understanding society for individuals with mental illnesses and mental retardation.

Tuesday, May 9, 2023

The P I II III prison visit

 

 


Upon our arrival at Puzhal Jail at sharp 9:00 AM, we entered the premises in a car provided by the Principal Judge. The car, of course, was duly covered and not on official duty. It is worth noting that the police in-charge present at the entrance did not allow us to enter with our vehicle. Following their instructions, we parked the car outside and patiently waited for other members of our group to join us after having their breakfast.

As we expressed our intention to enter Puzhal I, the security personnel in charge requested us to wait since the concerned officer had not yet arrived. While waiting, we were directed to visit Puzhal II. Little did we know that the check-up process at Puzhal II would be an experience we would never forget. In a closed space, we were subjected to a thorough search, with every inch of our bodies meticulously examined. Some members of our group felt quite uncomfortable with the search conducted by the lady constable, who resorted to physical check. Mr. D, the official in charge, took charge of showing us around. Puzhal II, as we learned, primarily houses accused individuals and undertrial prisoners on remand.

During our tour, the prison staff shared with us the objectives of the punishment theory followed at Puzhal Jail, which emphasizes a reformative approach. The prisoners at Puzhal Jail are placed under the framework of CCC (Custody Care Correction) and RRR (Reformation Rehabilitation Resocialisation).

The prison complex as a whole has a capacity to hold 3,200 prisoners, but as of the current date, it accommodates approximately 1,800 inmates. We discovered that the last block in Puzhal II is specifically designated for first-time offenders, who are segregated from habitual offenders. These individuals are required to participate in daily yoga sessions held between 6:00 AM and 8:00 AM. It was interesting to note that the food menu at the prison is quite extensive, and the prison kitchen could easily be considered a stepping stone towards a mega kitchen. The variety of vegetables, as well as the ample supply of curd and milk, were particularly noteworthy. The prison administration takes great care in ensuring the nutritional needs of the prisoners are met, and on Sundays, they are provided with non-vegetarian meals.

To beat the heat, we were served refreshing buttermilk infused with onion, coriander, and tadka. Additionally, we had the opportunity to visit the prison nursery, where we witnessed the significant efforts put in by the prisoners in cultivating peanut gardens and sugar cane gardens.

En route to Puzhal I, we were provided with a briefing on the safety measures and the importance of sticking together as a group. Puzhal I is dedicated to sentenced convicts, while heinous crime offenders and female prisoners are housed in Puzhal III. The officer in charge carefully examined our letter of authorization before granting us access. Accompanied by the legal aid representative, Ms.P, we were guided through the facility. The officer emphasized the need to stay together to avoid any potential incidents involving disgruntled prisoners shouting slogans or slurs. Our first stop was the training center, which housed various facilities such as an oil mill, weaving mill, tailoring unit, and even an orchestra training program.

During our visit, we had the privilege of witnessing a performance by a talented singer from the Coimbatore jail, who sang the song "Mandram Vandha Thendralukku." This performance left a lasting impact on me, and I will forever associate this song with the memory of the gentle man who was addressed as "bhai" by his fellow inmates. We learned that there were plans to organize orchestra performances as well. It was remarkable to discover that the prison provides campus training and recruitment opportunities for individuals to work as drivers.

Inside the prison premises, we observed the utilization of Zuki tailoring machines, which indicated a significant order received from the government. Continuing our tour, we visited the prison hospital, which featured beds, an X-ray machine, and a scanning center. While it provided basic medical facilities, the prison campus also housed a bakery where individuals worked until 4 PM. They produced a brand of bread called "Freedom" which was supplied to Stanley Hospital and other establishments. We had the opportunity to taste the bread from a shared loaf, and it resembled the quality of milk bread found in local shops.

Notably, some well-behaved inmates were entrusted with the responsibility of running petrol bunk battery shops and tea shops near the jail premises. These establishments were equipped with surveillance cameras and dedicated personnel for monitoring. This approach is considered a commendable form of reformation and resocialization.

To address the mental health of the inmates, a psychiatrist regularly visits the jail campus to conduct counseling sessions. This initiative aims to provide the necessary support and care to address their psychological well-being.

The highlight of our entire visit was the exploration of the gallows. Although it had never been used, the functional setup of the gallows, where prisoners would be hanged, instilled a sense of fear and dread. The walk to the hanging area was harrowing, with a narrow path enclosed by towering walls. The atmosphere resonated with a somber reminder of the consequences of one's actions, provoking deep reflection. Even the faintest whisper echoed significantly in this solemn space.

The women's prison within the facility resembled the other units, but the inmates wore blue sarees instead of white uniforms.

Lastly, it is worth mentioning that Puzhal Jail has stringent security measures in place. Escaping from the facility is a formidable challenge as every police vehicle and every sack of grain that enters the premises undergoes thorough examination.